At NT-ware we aim to provide a high level of support to guarantee customer satisfaction. With four support teams based in Germany (HQ), Melville NY, Singapore and Tokyo, NT-ware can react quickly to any problem. The support offices are closely connected so urgent cases can be passed between offices to provide round the clock support.
All customer support requests are handled by Canon and its authorized resellers. NT-ware offers third level support to Canon and its global certified partners. The support teams at Canon and its authorized resellers are trained and certified for the entire NT-ware product portfolio to ensure the highest level of support. They work closely with NT-ware so there are no delays in resolving customer problems.
uniFLOW and all its components are continuously tested and evaluated by both the internal Canon Information Security Team and external security audit companies. We take serious care of all detected bugs, handling security-related issues with highest priority. Fixes and improvements for uniFLOW are provided on a regular basis. Thanks to our dedicated service and support team working closely together with technicians and customers all over the world, existing installations can be updated promptly. This section provides information on all uniFLOW related security advisories.
Any issues or support requests should be reported to the local Canon office or uniFLOW authorized reseller. If the matter cannot be resolved locally, it will be referred to NT-ware so that satisfactory solution is reached.